To be eligible for a return, your item must be unused, and in the same condition that you received it.
The item must be in the original packaging, the packaging must be undamaged.
Goods can only be returned if they are manufacturer defective. Items that are exempt from being returned. Perishable goods such as food, flowers, sensitive sanitary products, such as test kits, newspapers or magazines cannot be returned.
If you wrongly purchased an item, by mistake or otherwise, then you should contact us within 2 working days to inform us of your purchasing error or related issue. Taking a longer time to contact us constitutes usage of the item.
Additional non-returnable items:
- Gift cards.
- Sealed forensic kits (sensitive sanitary)
- Downloadable software products.
- Some health and personal care items.
- Credited items.
- Exchange items.
To complete your return, you must have our email sent to you at the time of purchase, this is your proof of purchase. We do not accept items back if they are past the national time frame listed by UK law for distance selling.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your return. If you are approved, then a credit will automatically be applied to your account, within 5-7 days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account carefully. Then contact your credit card company, it may take some time before your refund is officially received. If you’ve done this and you still have not received your refund, please contact us.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
To return your product, you contact us directly first, through the contact page of this website.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
Returning & item is your responsibility. You should use a reputable courier service when shipping, with tracking & signing for services to ensure your return does not get lost. We can only credit returned goods once we receive them & have examined them.