We are here to assist.
Common purchase queries answered
Creating an account takes seconds, please go to the login page and create your account, you can also automatically be given an account at check out should you want to have it, during your checkout experience. You do not need an account to purchase from our store.
Your shipping address is located on your order and on the check out page, you can also view delivery details if you have an account. You can open an account at any time.
We only use credit card details during purchasing, the credit card information is passed to the processing agent, and the data is fully encrypted, we do not get to view or store any credit card information.We do not hold customers credit card information, but we do have some order information that we retail for your convenience and for warranty and servicing. You may request to have your details removed at any time.
All sales actioned on the website will have tax included unless stated otherwise, If you require a VAT invoice then please select this option at checkout. You will then receive order status notification with VAT information.
Spycraft only accepts returns, with an ordered RAM authorisation, you must contact us in the first instance if you believe your item is defective? We will then issue you with a returns authorisation number. Once returned we will examine the product, and if it is manufacturer defective we will issue you a credit note or discuss the options. Shipping costs back to us will be paid for by the customer and reshipping charges will be paid for by us. In the event that the product is not manufactured defective, damaged, abused, broken or damaged from impact marks, no refund or credit will be issued. Please read our terms and conditions regarding sales on this web site.
Then you should contact us immediately, as soon as you receive the delivery. The packaging should not be open and the product must be returned in exactly the same state as received to constitute none usage. We will not change or refund any product that has been opened, this includes perishable items. All products must be sealed and returned in exactly the same state as received, if a refund is to be actioned. You must return the product within 24 hours and you must contact us right away on delivery to inform us of the purchasing error.
Spycraft ships orders worldwide, delivery options are Royal Mail UK, DHL international and UPS international. In some instances there may be a further delivery charge but in most cases the delivery charges are the same as listed from the point of checkout.
Should you receive a damaged order, don’t panic! All items shipped are insured and we are also here to help, please get in touch if your delivery is damaged, please also take pictures of the damaged packaging or relevant damage. We will use the images to prove the product was damaged in transit. (All the items we ship are new, we check them at dispatch and package products well so it’s very rare that the items get damaged in transit)
Once we authorise your return you will receive a returns address, we work this way so items being returned do not go to the wrong address or get lost.
You can only cancel an order if you have requested to cancel, before the item has physically been sent out or shipped. If an item has already been sent, then we will honour the cancellation and you should send back the item without opening the packaging. The product must be returned as sealed and in the exact state it was received. To cancel and return the product you should contact us right away to inform us of your cancellation, you will have to pay for the return shipping. Please only purchase items you intend to purchase, and be sure you want the product before you buy it?
Yes we run an automated dispatch system for products that are out of stock and on back order. There can sometimes be long delays depending on what product you are selecting to purchase. If you would like to contact us first for a ball park availability time, then please feel free to ask a question. If you are happy to wait, then purchase online and the product will automatically be shipped to you as soon as its back in stock.