Orders & Returns

Order today by 3.00pm & get it tomorrow

Payment options.

• We accept all major credit cards & AMEX.
  (Checking out with your card is easy, 3D security checks operate the same as all quality retailers online).

• PayPal buy now & pay later over 4 instalments.
  (Select PayPal in cart for instant payment. Once you select PayPal you will see the option for pay later, please note PayPal decide if they will offer pay later or not, we can not influence PayPal’s decision with pay later).
  Please note we do not accept PayPal for orders over £500 Please select a different payment method.

• Bitcoin or USDT crypto currency payment.
  (To pay with Bitcoin is easy, select the bank option in the cart, follow through with your order. Once we receive your order, we will send you a Bitcoin wallet QR code & email address, to complete the order).

• Bank wire direct to our account.
  (Transfer the payment for your order directly from your bank to our bank. Select the bank option in the cart, follow through with your order, we will then send you account details for the payment. Please note orders can only ship once payment is received and cleared in our account. Please use your order number as reference for the payment).

• VIP service cash on delivery.
  (Private delivery & payment is an option open to VIP clients – Payment is made by any method listed above. Please select VIP delivery in the cart for the private service. We are happy to meet your agents or security team as well as you in person, discretion is assured. We are happy to sign any non disclosure agreements).
• All prices include VAT & TAX.

Stock availability.

Products that are available for instant dispatch, show in stock on the product page. This means that these products will be shipped out as soon as payment is received providing the order has been received before 3pm. On the product page, where the product displays “can be back ordered”, this means that the product can be purchased although it is not in stock for immediate same day dispatch. Typically, products that are on back order represent popular selling products that continually come in and out of stock. Usually back ordered products come into stock between 1-10 days depending on our internal ordering process. Products purchased on back order, are flagged by our CMS which is 100% reliable and your order will be dispatched as soon as stock is available. Any products purchased on back order can be refunded on request at any time during the process.

Deliveries.

We can advise you on the choice of courier so please ask us if you are not sure of the best agent for your shipment.
We ship internationally 24 – 72 hours depending on the service selected.
All orders placed before 3pm will usually be dispatched for next day delivery in the UK.
Spycraft ships products worldwide by DPD, UPS & FedEx.

Private courier service.

For private delivery please check out and select “private delivery” option, to complete your order.
Once payment is made through the web site, we will then schedule your delivery.
All products are wiped down with an anti-bacterial wash before being packaged and sealed.
Please note, private delivery is a premium service, so location and order totals will be relevant.
Spycraft ship products worldwide, however “private delivery services” are only available in the UK.
Private delivery must be pre-arranged & it is only avalible to customers who purchase through the website.

Returns.

Please do not return any item purchased unless we have authorised you to do so in advance.
Returned items, cannot be accepted back unless arranged beforehand with email authorisation.
Returns without authorisation or our RMA code will not be processed.
Accordingly, items returned without authorisation will not be refunded or credited.
Please use the contact page to request or return products, in advance of sending back to us.
You will need your sales invoice sent to you by email, at the time of purchase.
For more information regarding returns please see our terms and conditions. Spycraft®
United Kingdom distance selling law applies.

Returning products from outside the UK.

Returning products to us from abroad presents issues with costs & customs. If you are returning a product to us from outside the UK, then you agree to cover the return shipment costs & the UK import fees related to the product.

If we are replacing the product or issuing a credit / refund for a product, all fees associated with the logistical process will be taken from the overall cost of the process.

Please be sure before you purchase any product from us, if you are not based in the UK with a full UK delivery address capable of receiving deliveries. To avoid processing fees.