Orders & Returns
Ordering and returning items.
In light of the current Coronavirus situation, we are making private delivery available to all our customers.
Please note private delivery is a very expensive way to operate for any company, so location and order totals will be relevant.
Delivery in the UK - EU & International
- All orders over £250 within London or Greater London.
- All orders over £3500 Nationwide.
For private delivery please check out as normal and select a delivery option, to complete your order.
If the delivery agent can not deliver the package, we will use our private delivery service.
Once payment is made through the web site, we will then schedule your delivery.
All products are wiped down with an anti-bacterial wash before being packaging and sealed, then the packaging is further wiped down.
Spycraft deliver products worldwide this includes the EU and UK.
We only use Royal Mail and DHL for logistics however you can arrange delivery using your own preferred logistics company and have products picked up should you wish to do so.
If so this would need to be pre-arranged and would only be for high-value professional products or larger volume orders of other items.
We offer you a choice for delivery due to your location, if you are not sure what service to use don’t worry as both DHL and Royal Mail are both excellent and differ only in delivery times.
Trading for 30 years - we are experienced in international logistical and understand the issues with some import customs and duty processes which may delay your delivery.
we can advise you on the choice of courier so please ask us if you are not sure of the best agent for your shipment.
All orders placed before 2.30 pm will usually be dispatched for next day delivery in the UK.
We ship to the EU usually within 24 - 48 hours and internationally 48 to 72 hours depending on service selected.
The times above for shipping are based on GMT using Royal Mail & DHLYou package will always arrive in a plane type padded bag or box depending on the product.
Usually, we add a returns address that does not have reference to SPYCRAFT just to be sure of your privacy.
Please do not return any item purchased unless we have authorised you to do so in advance.
We have a protocol regarding returned items & cannot accept back any items unless arranged beforehand by way of a phone conversation or email authorisation.
Please do not return items without contacting us first.
Any item returned without authorisation or a generated RMA code/form will not be processed and will most probably “not” find its way to our service team.
Accordingly, items returned without authorisation will not be refunded or credited.
Please use the contact page to request any return of any purchased products before sending them back to us.
You will need your sales email invoice sent to you at the time of purchase so we can know who you are and see what you have purchased.
For more information regarding returns please see our terms and condition found at the bottom of all pages on this web site.